As a Executive Enquiries Lead you’ll play a vital part in supporting our Complaints Department by managing and responding to enquiries from Members of Parliament, local councillors, and residents who contact our Executive Enquiries team. With a particular focus on ensuring that all enquiries are logged, coordinated, and resolved to a high standard, providing clear and accurate responses and maintaining our commitment to delivering a customer-focused, timely, and efficient service. You’ll actively take ownership of monitoring inboxes related to MP, councillor, and executive enquiries, logging new cases, and ensuring our central contact system is always up to date.
You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building and maintaining strong internal relationships, fostering a culture of engagement and teamwork. Your ability to manage priorities, meet deadlines, and adapt to changing demands will ensure success in a fast-paced environment.
You’ll need to be in the office for 2 days per week and the remaining time you’ll be able to work remotely.
Your role covers handling high-level enquiries and complaints with professionalism and efficiency. If you’re passionate about delivering excellent customer service and creating positive experiences for residents, we want to hear from you.
To be successful in this role, you’re:
* Experienced in complaint handling or managing executive and stakeholder enquiries.
* Excellent at both written and verbal communication.
* Well versed in housing practices and procedures.
* Resilient and able to work under pressure.
* Able to meet performance metrics, including:
* Acknowledging 95% of enquiries within five working days.
* Maintaining a 90% quality audit score.
Here are just a few of the benefits of working at Peabody:
* 30 days’ annual holiday, plus bank holidays
* two additional paid volunteering days each year
* flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* up to 10% pension contribution
Are you ready to apply?
If you have any questions about this role, please email Talent Specialist, Harry at harry.lund@peabody.org.uk
Interviews will be taking place during the week commencing 9th December.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Apply now
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