Sales Team Lead
Weybridge, Surrey, KT13 0RH
Full-time, Permanent
Base Salary: £35,000.00 - £50,000.00 per year
On Target Earnings: £45,000 - £70,000 per year
Company Overview:
Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart.
Role Overview:
As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Weybridge Contact Centre. You will be responsible for achieving sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management, you will lead all aspects of agent performance and development in your team, including coaching, training, and conducting performance reviews (1-2-1’s).
Key Responsibilities:
1. Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
2. Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
3. Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
4. Sales Culture: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.
5. Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit performance. Participate in effective team meetings, buzz sessions, call listening, and training sessions.
6. Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.
Core Values:
1. Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales performance.
2. Leadership: Lead by example with high levels of personal accountability.
3. Results Focused: Drive team performance through continuous improvement and accountability.
4. Team Spirited: Foster a supportive, engaging, and motivational environment.
Key Skills:
1. Performance coaching and training
2. Data analysis and interpretation
3. Strong communication skills
4. High levels of emotional intelligence
5. Organizational and planning skills
6. Business acumen
7. Ability to work under pressure
8. Team player with a motivational approach
9. Understanding and exceeding KPIs
10. Literacy and numeracy
11. Active and positive energy
12. Change management
Qualifications:
1. Proven experience in sales management, ideally within a call centre environment
2. Excellent verbal and written communication skills
3. Resilient, hardworking, and self-motivated
4. Strong leadership and coaching abilities
5. High attention to detail
6. Ability to learn and retain information quickly
7. Adaptability in a demanding sales environment
8. Commitment to 40 hours per week, Monday to Friday (09:00 AM – 18:30 PM)
What’s in it for You:
1. Competitive starting salary (£35,000 - £50,000 DOE) plus uncapped commission
2. Hybrid working after the first 3 months
3. Celebratory work environment with events such as summer and Christmas parties, and sporting events
4. Comprehensive training and development from seasoned professionals
5. Various company benefits, including GymPass / WellnessHub access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).
Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team!
Job Types: Full-time, Permanent
Pay: £35,000.00-£50,000.00 per year
Additional pay:
1. Bonus scheme
2. Commission pay
3. Performance bonus
4. Quarterly bonus
Benefits:
1. Company events
2. Company pension
3. Cycle to work scheme
4. Discounted or free food
5. Free parking
6. Health & wellbeing programme
7. On-site parking
8. Store discount
9. Work from home
Schedule:
1. Day shift
2. Monday to Friday
3. No weekends
Application question(s):
1. Have you checked Weybridge as a location?
Education:
1. GCSE or equivalent (preferred)
Experience:
1. B2C Sales: 1 year (preferred)
2. Life Insurance: 1 year (preferred)
Work Location: In person
Reference ID: TeamLead-SC
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