Job overview
Pathology Business Support Manager (Band 8a) – The Royal Marsden NHS Foundation Trust
An exciting opportunity to play a critical role in influencing the future of pathology services within a centre of excellence in cancer care.
What We Are Looking For
1. Proven experience in financial and operational management within the NHS or healthcare sector.
2. Strong analytical and business planning skills, with experience in data-driven decision-making.
3. Ability to manage change, negotiate at a senior level, and lead projects that improve efficiency and cost-effectiveness.
4. Excellent communication skills with the ability to present complex business cases and engage with stakeholders at all levels.
Main duties of the job
To provide efficient and effective business management support to the Director of Pathology & Clinical Genomics (DPCG) and the Pathology Operations Manager (POM). This includes all business functions that ensure t the operational delivery of the Trust’s Pathology services.
The post holder will collate data and perform analysis to identify issues in service delivery across Pathology They will present the interpreted data to senior management to inform business decision making, forging the gap between financial and business management. The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. This will include ensuring effective reporting of key performance target compliance and monitoring adherence with service level agreements, with responsibility for highlighting risks and issues and monitoring the effectiveness of mitigation. The role will be responsible for implementing and monitoring cost reduction programmes and associated organisational change, through direct communication and liaison with laboratory managers and providing regular updates to Pathology senior management
Detailed job description and main responsibilities
5. Responsible for communicating service related information to senior managers, laboratory managers and external agencies.
6. Present information on service specifications and pricing strategies to customers. Negotiating revenue generating contracts that align with Pathology strategic objectives
7. Oversee billing processes and ensure accurate invoicing for pathology services.
8. Identify opportunities for increasing revenue, such as expanding service offerings or attracting new clients.
9. Act as point of contact for new commercial opportunities. Analyse delivery feasibility and provide revenue modelling. Liaise with the POM and laboratory managers to assess capacity and resource needs relating to such opportunities.
Person specification
Education
Essential criteria
10. Educated to degree level (Masters or equivalent) in a business studies or related subject, or equivalent experience in business or finance administration implementing/supporting projects
Experience
Essential criteria
11. Experience of operational and business administration to include business and service planning, business cases, data analysis, and service level agreements.
Desirable criteria
12. Experience of commercial networking
13. Experience of collating business case information
14. Demonstrable customer service experience
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges