We are Gravity, where having fun matters...
We are Gravity, we are the UK’s
biggest names in active entertainment. Fun is our key word, where our sites can
offer up to 30 activities from e-karting to trampoline parks, high wall climbing
to augmented reality bowling.
We are now looking for a General Manager to join us, managing our Gravity Active & Gravity Social site in Warrington.
It’s an exciting opportunity
for someone who wants to make a difference & join a growing organisation.
More about you….
We are looking for a leader,
someone who is happy to roll their sleeves up and get the job done. Your
background will be strong within the leisure environment, either coming from a
similar trampoline venue or similar such as Health and Fitness, Karting or
other entertainments.
You will be responsible for the
delivery of all site operations, ensuring that operational plans are developed
and implemented to achieve and exceed the sites Key Performance Indicator’s
(KPI’s). To lead, develop and inspire the team to drive efficiencies and ensure
all areas exceed guest expectations in line with Gravity’s Mission, Vision, and
Values.
The site will have a structure
to support you, but ultimately you must be a team player, and happy to get
involved running the site. You will also be managing a team, so strong
leadership skills and proven experience is a must.
Your key accountabilities and
responsibilities...
· Lead the team to deliver on
all departmental KPIs, including wage ratio and financial targets. Champion the
link between key departments to ensure stakeholder satisfaction and adherence
to service level agreements.
· Ensure the effective
operations of all departments, with the highest standards of service and safety
being always delivered and in accordance with the relevant Standard Operating
Procedures (SOP).
· Ensure effective budgetary
management in all departments. Manage all cost lines within budget and ensure
all margin protection processes are implemented effectively to maximise
profitability.
· Continually seek and promote
innovative ways of increasing revenue to maximise profitability, both in the
short and long term. Assist the Marketing Department with the development and
implementation of local marketing initiatives for each department.
· Oversee and support the
management teams with accident prevention to ensure consistency across all
areas.
· Maintain and develop a culture
of effective people management within each department, through recruitment,
performance management, training, development, and talent management of team
members.
Your experience...
* 4+
years proven operational leadership in a customer facing business,
managing diverse teams.
* A
proven track record of attracting new customers and delivering
consistently good guest experiences.
* Experience
of managing a P&L, including financial sales budgets and stock
control.
* A
demonstratable track record of recruiting, developing, and retaining
talent.
Your personal qualities...
* You
are a motivator with strong leadership skills.
* You
can communicate effectively and vary their leadership style to suit the
situation and the individual.
* You
will have flexibility in working hours, we operate 7 days a week
* Able
to influence and work collaboratively at all levels across the business.
* Proactive
organisational and time management skills.
* Demonstrates
respect for equality of opportunity and diversity and works to actively
promote an inclusive work environment and good working relationships
amongst staff.
* Knowledge
of Health and Safety, Food and Consumer legislation and regulations.
Oh, and we want someone who
likes to have fun and knows how to make the teams day fun!
What’s in it for you?
Firstly, you will be joining
Gravity during an incredible stage of growth. With this growth comes
opportunity, we have sites across the UK and new operations planned for next
year.
You will also have
· The opportunity for further
develop your career through development and training.
· A full-time permanent contract, with a package of salary up to £34,880 plus bonuses.
· Discounted food while on and
off shift
· Our EAP Scheme
· Contributory health care
scheme
#wearegravity #tigwag #fun