Who we’re looking for: A proactive Junior Account Manager with strong attention to detail, and ability to manage competing priorities.
The challenge: To support the Account Management team in delivering gold standard service to our customers.
Where you’ll work: This role will be based in our Hove office 2/3 days a week.
The Tillo Difference
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia, and India.
Day to day this role will look after:
* Administrative Support for Account Management:
o Assisting the Account Management team with organising client communications, and managing timelines for promotions and activities.
o Providing administrative assistance with billing and invoicing related to client accounts.
* Marketing Activities and Promotions:
o Supporting the organisation of marketing campaigns, in relation to promotions and marketing placements.
o Collaborating with both buyers and brands to gather and organise collateral such as banners, email templates, and campaign creatives.
o Ensuring that promotions are aligned with client goals and communicate any adjustments or updates to clients promptly.
o Monitoring the progress of ongoing campaigns, track results, and assist in reporting on key metrics.
* Marketing Collateral Collection and Distribution:
o Ensuring that marketing materials are up to date and accessible for internal teams and clients.
o Coordinating with clients to ensure they have all necessary assets for campaign launches and monitor progress.
* Client Communication and Updates:
o Keeping clients informed of key updates, changes, and enhancements to the platform, especially in relation to their gift card programs and promotional activities.
o Addressing client inquiries regarding technical features, product updates, and campaign performance, escalating to the senior account management or technical teams when necessary.
* Client Relationship Support:
o Acting as an additional point of contact for clients, providing consistent and timely support.
o Gathering client feedback and relaying it to the appropriate internal teams to help improve product offerings and service delivery.
o Building strong relationships with clients by providing proactive support and anticipating their needs.
* Cross-functional Collaboration:
o Working closely with internal teams, including Account Managers, Sales, Product, Marketing, and Engineering, to ensure seamless client experiences.
o Managing small accounts.
o Ensuring smooth execution of client projects by collaborating across departments to meet deadlines and goals.
What we’re looking for:
* 1-2 years of experience in a client-facing role.
* Strong attention to detail and ability to manage multiple priorities.
* Some experience working with or supporting marketing campaigns/promotions.
* Communication & organisational skills:
o Strong verbal and written communication skills; ability to convey technical details to non-technical clients.
o Highly organised, able to manage multiple projects simultaneously and meet deadlines.
o Strong attention to detail with a focus on accuracy and quality in all tasks.
* Ability to troubleshoot client issues and work with internal teams to resolve technical or operational problems.
* Client-centric attitude with a focus on providing excellent service and maintaining positive relationships.
It’s not essential, but we’d love to hear about it if you have experience with:
* Data analysis/reporting.
* Any CRM systems (we use Hubspot).
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
* Enhanced annual leave of 26 days per annum.
* Private Medical care through Vitality.
* Designated share options.
* Access to Tillo’s Storefront with discounts & gift card vouchers.
* Hybrid Working.
* Top spec equipment including laptop, mouse, keyboard, monitor.
* Anniversary gifts.
* Monthly breakfasts, drinks, snacks, and events.
* Individual Learning & Development budget.
Tillo was founded in 2016. From the start, our goal was to set a new global standard for rewards and incentives, and we're proud to have achieved just that. Our rich network encompasses 3,000+ of the world's best-loved brands, and we're just getting started! We operate in 37 countries and 25 currencies and have processed over $4bn worth of digital gift cards through our robust platform. We have offices in the UK and the US, and our team has surpassed 130+ employees and counting.
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