The role of the CAL is to support the Service Managers with performance management of waitinglists, demand andcapacity, cancer targets andberesponsiblefor dataquality within the specialty areas.The CAL will manage the Clinical Administration Team for both Peri-operative medicine (POM) and the Pain Service.Day to day line management and professional supervision to defined booking and administrative teams will be required, ensuring best practice and adherence to Trust policies and procedures is maintained at all times
Themaindutiesofthisjobdescriptionareexplained,however,thesewillcontinuetoevolve to meet corporate objectives and NHS targets.
Responsibility for quality and delivery targets paying particular attentionto:
(i) Waitinglistnumbersandreferrals
(ii) POA Promise and dashboard metrics
(iii) Shortnoticerequests
(iv) TimeofappointmentspriortoTCI’s
(v) DemandandCapacity
(vi) RTT position
(vii) Long waiting patients
(viii) Follow up pending lists
Initiate remedial actions within your remit and escalating any significant issues to the Service Managers as necessary to ensure continued service and target delivery.
QualityWaitinglistmanagement:
Responsibilityforensuringinformationonhospitalwaitinglistsismaintainedinlinewith Trust Policy to include:
· AllActiveWaitingLists
· Additionstowaitinglist
· Planned/SuspendedLists
· Pre-assessmentclinics
Ensurethatbookingmaintainscompliancefor clinicalactivity inlinewithNHSwaitingtimes
i.e.RTTpathwayandsubsequenttargets
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
1. PeopleManagement
Ø Provide day-to-day management of the booking and administration team ensuring that workflow and output is managed to meet Trust targets, escalating poor performance to the Lead Nurse or Service Manager.
Ø Participate with HR and appropriate Manager in sickness absence management meetings with staff whose attendance give cause for concern
Ø Participate in the recruitment, selection and induction process of new staff in linewith Trust Policy, including local induction into the relevant department
Ø Responsibleforensuringthatallteammembersreceivemandatorytraining
Ø Deviseandmanageholidayrotasacrosstheteam ensuringacceptablelevelsof cover during planned periods of absence
2. ResourceManagement
Ø Responsible for ensuring that the booking team is maintaining compliance for clinical activity in line with NHS waiting times i.e. RTT pathway and subsequent targets
Ø Maintainappropriaterecordsofpatientoutcomes
3. Communication
Ø Be a role model demonstrating good communication and ensuring robust and open communication with the administrative teams
Ø Provideup-to-dateinformationtostaffavailablefromtheTrustBoardandChief Executive Team Brief
Ø Attendmeetingswiththe ServiceManager
4. SystemUtilisation
Ø Develop robust knowledge and understanding of both Trust and National Access Targets in particular the RTT pathways for clinical services.
Ø Develop and maintain expert knowledge and use of Trust IT Systems e.g. PAS, Nervecentre, RADAR and other specialist systems in use in clinical areas
Ø Activelyparticipateinthereviewofworkingpracticestoimproveefficiency.
This advert closes on Monday 15 Jul 2024