This role is ideal for someone looking for their next step with a strong operations background!
This role of General Manager will be based at our new village in Henley Upon Thames, due to open in the summer of this year. We are looking for the General Manager to join the team to prepare the village ready for opening.
We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and libraries. And, of course, exceptional service throughout. It's retirement, but not as the UK has known it.
The General Manager is responsible for the delivery of exceptional customer service to Audley property owners and external customers visiting on site. They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.
The Ideal Candidate:
1. Previous experience in a similar role in a 4* or 5* establishment is a must
2. Natural leader and commercially astute, with strong organisational and problem-solving skills.
3. Passionate about customer service using a genuine and approachable manner.
4. Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business.
5. Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels.
In Return You Will Receive :
6. Work life balance
7. Competitive salary
8. Company pension scheme, with a 5% company contribution
9. 33 days holiday (inclusive bank holidays)
10. Bonus
11. Bupa Private Medical
12. 50% discount on food and drinks at all of our restaurants nationwide
13. Guest suites at staff rates at all of our luxury villages nationwide
14. Excellent learning and development opportunities
15. Free membership to our employee discount portal with access to discounts at all major retailers.
16. Free membership to our Healthcare Cash Plan Scheme
17. Refer a friend bonus scheme and a lot more…