Kinetica Southampton, England, United Kingdom
Service Scheduler
Kinetica Southampton, England, United Kingdom
This range is provided by Kinetica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Scheduler
Location: Southampton
Full Time (Monday – Friday) Site based.
Overview
The company is a leading provider of equipment and services across multiple regions, offering a broad range of solutions for industries such as pharmaceuticals, biotechnology, and process engineering. With a focus on providing expert support at every stage of a project, from equipment supply to full formulation development programs, the company has built a strong reputation for over 30 years.
Responsibilities
* Coordinate the team’s field engineers' schedules
* Collaborate with other team members to ensure service parts availability for preventative maintenance
* Manage the service order workflow, from quoting to invoicing
* Update CRM system regarding all planned and reactive maintenance activities
* Regularly report on service delivery, equipment, and personnel performance
* Maintain accurate records and reports according to policies and compliance regulations
* Provide consistent updates to clients
Requirements
* Proven experience in field service management, planning, or operations, ideally in a related sector
* Strong leadership and team management skills, with the ability to inspire and motivate a diverse team
* Excellent organizational and problem-solving abilities, with a focus on results under pressure
* Proficiency in scheduling software (Bespoke CRM)
* Understanding of health, safety, and compliance within operations
* Excellent communication and interpersonal skills for effective client and stakeholder engagement
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Strategy/Planning, Administrative, and Engineering
Industries
Biotechnology Research, Facilities Services, and HVAC and Refrigeration Equipment Manufacturing
#J-18808-Ljbffr