Deal with enquiries, from members of the public, Trust colleagues and volunteers on voluntary service issues, through telephone, by e-mail and face to face. On behalf of Head of Service, prepare and send routine communications to volunteers primarily via email to ensure they are kept up to date and engaged. The post involves the provision of a comprehensive volunteer recruitment service including reviewing applications, ensuring appropriate documentation is received to satisfy pre-placement checks and regulations, communicating with applicants throughout. To co-ordinate the volunteer recruitment process, utilising the Better Impact Volunteer Management System to keep up to date log, and audit trail of applications, ensuring checks are carried out in line with the Trust work experience policy. To maintain an accurate record of recruitment activities via the Better Impact Database and be subject to monitoring of this process on a regular basis by the Head of Voluntary Services. Co-ordinate and support recruitment meetings and inductions on behalf of the Volunteer Coordinators. Participate and provide administrative support in the co-ordination of events including; volunteers meetings, training events, Volunteer Long Service Awards, Volunteers Week and Seasonal Thank you Events at Christmas. To prepare placement offer letter and honorary contract information to timely deadlines and to initiate the placement confirmation process with placement hosts/managers. Provide administrative support to the Department as required including general office duties. Oversee, work with and grow a team of office-based administration volunteers to support your work and the office team. Participate and attend administrative meetings as required for updates regarding Departmental procedures and action accordingly including minute taking of team meetings. Any other duties commensurate with the band. This job description is not an exhaustive list. It is also subject to change in the light of service developments and in consultation with the post holder and his/her manager.