Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range Salary: £27,250- £28,500 Pro Rata Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Job Description Do you pride yourself in your strong customer service skills? Are you a highly organised individual? Then consider the role of Administrator at Reed in Partnership Internal applications for this role close on 18/03/2025 Please note this is a part time role (21 hours) What is the role about? The Administrator assists a team of Support Workers, the Activity Co-ordinator, and Hub Manager to deliver services within an Activity Hub. These services are delivered as part of a programme designed to help offenders lead law abiding lives and access mainstream activity. The Administrator will be responsible for providing administrative support by managing an inbox that receives referrals and allocating these referrals to the appropriate support workers. This role involves contacting referrals by phone to review their information, providing excellent customer service, and communicating with probation officers and participants. The Administrator must ensure efficient and accurate processing of referrals, maintain detailed records, and collaborate with the support team to balance workloads effectively. Just some of your day-to-day responsibilities will include Inbox Management: Monitor and manage the referral inbox, ensuring all incoming referrals are acknowledged and processed promptly. Referral Allocation: Assess and allocate referrals to the correct support workers based on their expertise, availability, and workload. Communication: Liaise with support workers to confirm referral assignments and provide necessary information for client support. Participant Contact: Contact referrals by phone to review their referral information, ensuring all details are accurate and complete. Customer Service: Provide excellent customer service to clients and stakeholders, addressing any inquiries or concerns related to referrals. Probation and Participant Interaction: Communicate with probation officers and participants to gather additional information and ensure a smooth referral process. Record Keeping: Maintain accurate records of all referrals and their status, ensuring data is up-to-date and easily accessible. Follow-Up: Track the progress of referrals and follow up with support workers to ensure timely and effective service delivery. Reporting: Generate regular reports on referral activity, including volume, response times, and outcomes. Collaboration: Work closely with the support team to understand their capacities and ensure balanced workload distribution. What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. To be successful in this role, we are looking for someone with Essential Attainments: Significant demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment such as a contact centre or retail environment. D emonstrable experience of high-volume input into complex databases where accuracy is essential. Significant experience within an Administrative or Reception role. A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. Essential Criteria: Administrator’s attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Planning and Decision Making, Attention to Detail and Team Orientation. Ability to work under pressure to short timescales and multi-task to complete a variety of competing activities, managing the expectations of all parties in the process. Excellent decision-making skills. Excellent Attention to Detail and accuracy. Desirable Criteria: Previous experience within the Criminal Justice sector or a role working with offenders or ex-offenders. Experience of the CATS system, or similar systems. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.