In Short:
As a House Manager, you are the heart of WatchHouse—an inspiring leader who embodies our Core Values and sets the standard for excellence. You create a vibrant, welcoming space for both guests and your team, ensuring exceptional hospitality, operational brilliance, and strong financial performance.
This hands-on role keeps you deeply connected with your team and guests, ensuring WatchHouse stays at the forefront of Modern Coffee culture. If you bring leadership and passion, we’ll equip you with the tools to thrive.
Reports to: Area Operations Manager
Key Responsibilities
* Lead, motivate, and empower your team to perform at their best.
* Take ownership of financial performance, driving revenue and efficiency.
* Ensure every guest receives the Modern Coffee Experience, every day.
* Oversee smooth daily operations, from opening to closing.
* Develop and mentor your team, creating opportunities for growth.
* Maintain top-tier hygiene, compliance, and service standards.
* Foster a dynamic, sociable, and inspiring workplace.
* Address challenges with a proactive, solutions-focused approach.
* Align your House with WatchHouse’s vision and goals.
What We Look For
* Passion, empathy, diligence, and a "can-do" attitude.
* 100% Hospitality, 100% of the time.
* A hands-on leader who supports and inspires their team.
* Strong understanding of hospitality, financial metrics, and compliance.
* Ability to thrive in a fast-paced, high-volume environment.
* Commitment to delivering outstanding customer experiences.
* A proactive problem-solver who takes ownership and drives results.
Why Join WatchHouse?
* Work in beautifully designed spaces with top-tier equipment.
* Stable contracted hours for life-work balance.
* Flexible and understanding management.
* Free coffee, tea, and WatchHouse drinks—even on days off!
* Professional training, including access to SCA courses.
* Career growth opportunities as we continue expanding.
* Free lunch every shift + monthly coffee allowance.
* Fun team socials and an annual WatchHouse Party.
* 30% off food and retail coffee.
* 250g of free coffee each month.
* Access to the Cycle to work scheme.
* A day off shift induction within your first two weeks of joining WatchHouse.
* Genuine opportunities for career growth within WatchHouse as we continue to grow.
* A social budget for each location to have fun with your team outside of work.
* An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
* 30% off our WatchHouse retail coffee, anytime
Our Culture
WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care.
We are a people first business, curious and interested in those around us. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.
We believe in respect, collaboration, and always striving for excellence.
If you love specialty coffee, thrive in a fast-paced environment, and are ready to lead, WatchHouse is the place for you.
Salary:
Dependant on location. Up to £34,000 + tronc / £38,000.