Senior National Account Manager – UK Convenience
Job Category: Sales & Business Development
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
About the role:
As National Account Manager UK Convenience, you will be responsible for a high value P&L across grocery and high street customers for Myprotein. This is a high growth area for THG Nutrition & Wellness and will give the successful applicant a fantastic opportunity to help lead the B2B growth of one of the leading sports nutrition brands in the world.
The Role:
* Take responsibility for an individual portfolio of UK Convenience accounts - ensuring that company profitability, customer requirements and individual growth targets are met.
* Ownership & responsibility for the achievement of the key commercial objectives within specified customer(s) and overall strategy by establishing and pro-actively managing relationships at multiple levels.
* Continual evaluation of customer product mix to drive improved profitability (PPU) incorporating initiatives from marketing such as complexity reduction and cost of product recommendation.
* Development and ongoing management of customer joint business plans where relevant, ensuring that these are aligned to business priorities.
* Taking the lead with buyers to secure the optimum distribution level & fixture space for all supplied products (focusing specifically on the biggest & most profitable SKUs).
* Management of customer relationships and internal relationships across multiple departments (commercial, technical, product development) to optimize results in a complex matrix structure.
* Ensuring forecast accuracy is in line with account targets and working collaboratively with the demand planner to implement necessary changes, leading to a volume forecast that supports delivery of CSL & stock targets and informs the business's financial planning cycle.
* Annually review customer account plans as part of the budgeting process for the following year.
* Implement an agreed promotional plan within defined trade investment budgets.
* Evaluate promotional effectiveness to ensure the most efficient use of promotional expenditure.
* Provide the business with accurate rolling monthly sales forecasts.
* Deliver and rationalize an accurate monthly demand plan.
Requirements:
* Knowledge of sports nutrition products a strong advantage.
* Previous Account Management Experience 3+ years (Food & Beverage Retail/Grocery) a must.
* Proven ability to multi-task and deliver exceptional results in fast-paced, dynamic environments.
* Entrepreneurial mindset and creative abilities.
* Outstanding written/verbal communication and presentation skills.
* Strong decision-making and problem-solving skills.
* Exceptional analytical, organizational, and interpersonal skills.
* Must be great at managing a lot of people at once.
* Exceptional relationship skills (building and maintaining).
* Enthusiastic attitude with strong leadership skills.
* Access bespoke development programs designed by our in-house L&D team.
* Continued development through our upskilling program delivered in partnership with an industry-leading training provider.
Enhanced Leave:
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.
* State-of-the-art on-site gym.
* Access to our on-site physio.
Other Perks:
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidized bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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