A well known Bodyshop in the Chelmsford area is looking for an Assistant Bodyshop Manager/Front of House Manager to join their stable team.
Main duties include ;
* Managing the Front of House and ensuring that we provide our customers and clients with the service they expect from our business
* Managing and developing our Front of House team, enabling great customer experiences and setting the scene for a successful repair outcome
* Work with the Bodyshop Manager to review results, analyse data, and develop and implement action plans.
* Work with the Bodyshop Manager and Department Heads to in order to improve ased turnover and profitability.
* Work alongside our Bodyshop Manager to develop your understanding of each bodyshop function, with a view to providing ad-hoc managerial support (holidays, surge events, sickness)
* Liaising with customers by phone and in person
* Liaising with insurance companies
* Arranging non-fault hire vehicles
* Booking customers vehicles in for repair
* Arranging courtesy vehicles
* Arranging collection/delivery of vehicles
* Organising transporter drivers daily work schedule
* Booking estimates
* Loading the Management System to regulate workflow
* Updating customers with repair status
* Liaising with other departments
* Updating online insurance systems
* Checking in/out customers and courtesy vehicles
* Reporting and logging any courtesy car damage
* Update customers with repair status
Please send in your CV to find out more