A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We're looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
1. Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
2. Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
3. Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
4. Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You'll Do:
1. On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
2. Remote Support: Provide remote support to customers across our group.
3. Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
4. Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
5. Office 365: Utilize your knowledge of the Office 365 environment.
6. Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
7. IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements:
1. Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
2. Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
3. Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
4. Must hold full driver's license
5. Previous experience working for a MSP essential
The company:
1. Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
2. Friendly Team: Work with a supportive and collaborative team.
3. Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information:
Salary for this role is competitive up to £60,000 dependant on experience.
Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include:
1. 25 days holiday + Bank holidays
2. Birthday day leave
3. Income protection
4. Life assurance
5. Private health
6. And many more!
How to apply:
If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to.
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
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