IT Services Technician – Glasgow – Manufacturing REF 1050
General IT Support: Desktop / Network / Server
Industry: Manufacturing
Qualifications: Any relatable Technology Support Qualifications a benefit
Skills: IT Support
Contact Number: 0113 299 0570
Benefits:
* 25 days holidays (plus stats)
* 4% Pension
* Life x 3
* Free Parking
* Cycle Scheme
* EAP
* Enhanced Family Benefits
Region: West Central Scotland
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. The Scottish sites operate across Glasgow, Irvine and Cumbernauld. The role is based in the Glasgow site for 4 days per week. Irvine and Cumbernauld will be serviced alternate weeks for 1 day per week.
Role Purpose:
To support desktop applications and platforms within an office and manufacturing environment. The role is both 1st and 2nd line focused but with the added ability to get heavily involved in a number of projects including hardware refreshes, cyber security rollouts, various software/database projects as well as cloud migration.
Key Responsibilities:
* Respond to requests for technical assistance in person, via phone, and helpdesk.
* Assist with diagnosing and resolving technical hardware and software issues.
* Log all helpdesk interactions.
* Follow standard operating procedures.
* Redirect IT issues to appropriate resources.
* Identify and escalate issues requiring urgent attention.
* Create and maintain user accounts in Active Directory and Google Administration console.
* Build and refurbish PCs and laptops as required.
* Other duties and projects as assigned.
Requirements:
* HNC/HND/Degree or equivalent in a computing subject.
* Experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets, and Google Calendar.
* MCP (Microsoft Certified Professional) in Windows 10/11 environment.
* Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008, SQL 2005/2008, and SharePoint 2010 would be advantageous.
* 2-3 years experience in a Helpdesk Support / IT Technician type role.
* Ability to travel to different sites - Full UK Driving licence is required.
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