Job summary Moseley Avenue Surgery are seeking an operations manager to support the role of the practice manager and oversee the wider administration and reception teams. We are seeking an enthusiastic and highly motivated person to help us provide the best quality care for our patients. Ideally you will have a background in general practice or experience in a senior administrative role with excellent IT and communication skills. Main duties of the job Main Duties: Oversee and develop the administration and reception teams Assist in the recruitment and selection of new staff Develop staff training and learning programs including induction and training of new staff Practice Information Technology and digital lead Provide support with practice compliance and facilities management Lead on patient engagement and Patient Participation Group (PPG) About us Moseley Avenue Surgery is based in Coundon, Coventry. As a practice we take great pride in having served Coundon and surrounding area's for over 80 year's caring for our patient population of over 12,000. We are a teaching practice for Doctors and medical students in placement. Date posted 21 January 2025 Pay scheme Other Salary £13.50 to £15.50 an hour Dependent on experience Contract Permanent Working pattern Full-time Reference number W0003-25-0000 Job locations Doctors Surgery 109 Moseley Avenue Coventry CV6 1HS Job description Job responsibilities Oversee and develop administration and reception teams Manage annual leave and staff rotas ensuring there is adequate reception cover throughout the year. Conduct annual administration and reception staff appraisals. Staff sickness and absence monitoring though our TeamNet software system. Assist in the recruitment and selection of new staff Advertising and interview coordination including creation of interview packs. Staff induction ensure all induction processes are carried out and relevant paperwork completed. Assist in creating new user accounts ensuring each new member of staff has the correct level of access to IT systems. Develop staff training and learning programs including induction and training of new staff Ensure all training is relevant and up to date. Complete training competencies booklet for individual staff members. Information technology and digital lead Undertake the role of digital champion. Oversee and develop appointment book using Emis Web software system. Lead on IT and digital initiatives in conjunction with the practice manager, Including the development of workflow process for QOF and Enhanced Services. Development of practice website ensuring all information is relevant and up to date. Provide support with practice compliance and facilities management Conduct regular audits of medicines compliance and assist in the development of efficient process for compliance. Manage property maintenance and repairs Ensure the surgery is a safe, secure and enjoyable environment for patients and staff. Manage general property compliance including fire safety, legionella management, waste management, cleaning and infection control. Lead on patient engagement and Patient Participation Group (PPG) Attend quarterly PPG meetings alongside practice manager and implementation of learning points. Development and promotion of NHS app. Conduct patient surveys as and when required. Job description Job responsibilities Oversee and develop administration and reception teams Manage annual leave and staff rotas ensuring there is adequate reception cover throughout the year. Conduct annual administration and reception staff appraisals. Staff sickness and absence monitoring though our TeamNet software system. Assist in the recruitment and selection of new staff Advertising and interview coordination including creation of interview packs. Staff induction ensure all induction processes are carried out and relevant paperwork completed. Assist in creating new user accounts ensuring each new member of staff has the correct level of access to IT systems. Develop staff training and learning programs including induction and training of new staff Ensure all training is relevant and up to date. Complete training competencies booklet for individual staff members. Information technology and digital lead Undertake the role of digital champion. Oversee and develop appointment book using Emis Web software system. Lead on IT and digital initiatives in conjunction with the practice manager, Including the development of workflow process for QOF and Enhanced Services. Development of practice website ensuring all information is relevant and up to date. Provide support with practice compliance and facilities management Conduct regular audits of medicines compliance and assist in the development of efficient process for compliance. Manage property maintenance and repairs Ensure the surgery is a safe, secure and enjoyable environment for patients and staff. Manage general property compliance including fire safety, legionella management, waste management, cleaning and infection control. Lead on patient engagement and Patient Participation Group (PPG) Attend quarterly PPG meetings alongside practice manager and implementation of learning points. Development and promotion of NHS app. Conduct patient surveys as and when required. Person Specification Experience Essential General Practice and/or Senior Administration experience Excellent IT and communication skills Knowledge of EMIS and/or other clinical systems Desirable Project management Estates management Person Specification Experience Essential General Practice and/or Senior Administration experience Excellent IT and communication skills Knowledge of EMIS and/or other clinical systems Desirable Project management Estates management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry North Primary Care Network Address Doctors Surgery 109 Moseley Avenue Coventry CV6 1HS Employer's website https://www.parkleysmedicalpractice.co.uk/ (Opens in a new tab)