An exciting opportunity has arisen for a diligent and patient-focused Complaints Manager within the public sector, based in Birmingham. The ideal candidate will be responsible for handling and resolving customer complaints in a professional and timely manner. Client Details Our client is a well-respected large organisation within the public sector, known for its commitment to delivering excellent customer service. They operate from Birmingham, and are highly focused on creating a positive impact within their industry. Description Are you an experienced Complaints Handler with a background in regulated environments or ombudsman-style investigations? We're looking for someone confident working autonomously to help tackle a backlog of complex complaints - someone who can get stuck in, investigate thoroughly, escalate when needed, and signpost customers to the right support to resolve their issue. This is a home-based role, but due to occasional team meetings and equipment collection, candidates based in the Midlands are preferred. What you'll be doing: Independently managing and resolving a caseload of customer complaints Working through historical issues with empathy, diligence, and professionalism Escalating complex matters and ensuring a fair and timely resolution Investigating complaints from a contact centre lens, ideally with a regulated or ombudsman-style background Supporting customers through clear signposting and communication Profile About you: You've handled complaints in a regulated setting (utilities, finance, housing, etc.) or ombudsman-style function You're used to contact centre environments and customer-facing pressure You're confident working autonomously and managing your time well Available to start within the coming weeks (subject to DBS and reference checks) Job Offer A competitive salary of £202.5 - £247.5 (GBP) per day The opportunity to work in a prestigious organisation in the public sector An engaging and supportive work environment The chance to make a difference within customer service Due to high interest, we're unable to take calls on this role. Please apply online and we'll be in touch if your application is successful.