Operations Supervisor
Metro Rod Exeter
Salary up to £36K DOE + benefits
Metro Rod works with clients in the FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group, Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. We’ve been clearing and unblocking drains for more than thirty years and are proud of our reputation for quality service and customer satisfaction.
We are looking for an individual experienced in reactive drainage who can support the Branch Manager and Director with the day-to-day operations of the Franchise. This role is ideal for someone currently or previously working in domestic & commercial reactive drainage who is seeking more of an office-based position.
What does it entail?
The role is supervisory, overseeing the engineering team and the daily operations of the drainage business.
You will be the ‘go-to’ person for escalations, technical issues, project plans, and larger-scale works. The role requires proven office management experience and the capability to organize and manage a busy office. Full duties include but are not limited to:
* Day-to-day management of the office
* Providing support to team members
* Liaising with Engineers
* Collaborating with cross-functional teams to develop project plans and timelines
* Monitoring project progress and ensuring adherence to deadlines
* Planning and scheduling works to be completed
* Processing quotations
* Assisting the Branch Manager with organizing vehicle repairs and maintenance
What are we looking for?
* Previous office management experience
* Good understanding of Health and Safety
* Willingness to complete SSSTS course, and possibly SMSTS
* Ability to write detailed reports and documentation
* Excellent communication and interpersonal skills
* Confident and positive character, able to motivate a team
* Able to build lasting working relationships
* Role involves some on-call work (managing the phone some weekdays between 5 and 7 pm and some weekends)
* Able to commute to the EX2 area
What you will receive
* 28 Days paid holidays
* Pension
* Personal development
* Ongoing Health & Safety and new skills training
* Benefits scheme including discounts at various retailers
* Company Pension
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