Apple Recruitment are recruiting for an Office Administrator (Band 3)on behalf of our client, Business Services Organisation (BSO) based in the Lisburnarea on a temporary basis. Main duties and responsibilities: Operating PC with various software packages to ensure that an efficient and effective service is provided to both Trust professionals and clients of the Community Equipment and continence service. Liaison with professional staff e.g. Occupational Therapist, District Nursing to ensure information on system is up to date and accurate. Schedule and co-ordinate the delivery and collection of both community equipment and continence products to ensure maximisation of vehicle runs. Dealing with members of the public either at the counter or via telephone, ensuring that their product request/issues are dealt with in a courteous and timely manner. Preparation of Equipment Collection Dockets, liaison with clients for scheduling uplift and return of CECS equipment to Warehouse. Proactively seeking to ensure equipment is returned and credited. Responsible for ensuring that the filing of requisitions, delivery and collection notes and all other paperwork is completed daily. Ensuring that all returned equipment is accurately recorded on all relevant internal and external electronic databases. Investigate and resolve all customer queries. Confirming and completing non-stock receipts on the host financial system. Action Customer Care Reports Information, requests/ requisitions, Service and Product Queries as appropriate. Assist in expediting of stock and non-stock orders to ensure continuity of supply to customers. Provide support to management/supervisors in all matters relating to the Community Equipment and Continence Service. Maintain an up to date waiting list for equipment. Assist as and when required in Stock Counts. Assist in the management of the community Equipment Stock and Non Stock Catalogue. If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by Friday 15th November 2024. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below: 1a.) 1A. A minimum of 5 GCSEs at Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification AND 1 years relevant experience OR 1b.) Two (2) years relevant work based experience. 2.) Essential skills: Ability to meet high standards of quality and professionalism Ability to maintain and improve customer service. Ability to communicate effectively Ability to manage, analyse and evaluate information to ensure delivery of an effective and efficient service. Ability to operate PC software and business applications Desirable Criteria: Demonstrate knowledge of a purchasing and supply and/or finance related computerised and e-commerce systems. Be studying or be prepared to study for a relevant professional qualification. Further Details: Hourly Rate: £11.67 Hours: 37.5 hours per week, Mon Fri, 9am 5pm Duration: Up to 3 months (with possibility of extension) If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by Friday 15th November 2024. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Please note only applicants that match this criteria can be considered for the role. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.