La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
We are looking for a Leisure Club Receptionist to join our team.
About The Role
Job Title: Leisure Club Receptionist
Responsible to: Country Club Manager / Hotel Management / Directors
Main Purpose: To greet and welcome prospective, current members and residents of the club and to ensure the individuals safety and comfort at all times. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Country Club as a whole.
Main tasks and duties
1. To deliver excellent customer service and exceed the clients expectations
2. To have knowledge about all aspects of the Country Club and Hotel services
3. To supervise pool and gym areas
4. To undertake fitness instruction where qualification or adequate training permit
5. Answering the telephone to internal and external calls
6. To maintain and operate a tidy reception area to hotel standards
7. Receiving payments ensuring accuracy of prices charged and change given
8. To assist with all aspects of cleaning and hygiene procedures
9. To assist with the day to day operations and maintenance of the pool, spa, sauna, steam room, solarium and fitness suites as required by management
10. To take due care and attention when undertaking any task or procedure
11. To promote and sell membership or product available in the country club with a friendly and helpful attitude
12. Adding new memberships to system & mailing new members
13. Liaising with country club manager to analyse monthly membership sales
14. Membership renewal letters
15. Email brochure requests
16. To operate the reception computer and balance the cash till at the end of every shift
17. To ensure there are adequate stock of towels available for Hotel guest to use the facility
18. To maintain a high standard of personal hygiene and appearance
19. To carry out periodic checks on rooms and on all equipment
20. To maintain pool and Jacuzzi water temperature and chemical balance
21. To follow all health and safety policies and procedures as devised by management
22. To attend training courses as and when necessary
23. To ensure effective communication to management and peers
24. To advise the country club management or document in their absence any relevant member or general public requests, i.e. change of membership type, request for more information
25. To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises
26. Report and where appropriate take action on any incident, accident, fire, loss or damage
27. Any other duties and responsibilities as requested by management
Required Criteria
Skills Needed
About The Company
La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.
With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.
Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.
Company Culture
La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club.
With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.
Company Benefits
La Mon Hotel & Country Club offers various benefits including vacation, paid time off, retirement plan, flexible schedule, employee development programs, employee discounts, gym membership, free parking, competitive salary, preferential room rates, and free meals during shifts.
Salary
£8.60 - £11.44 per month
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