Claims Advisor
Application Deadline: 13 February 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Reporting To: Hiring Manager
Description
Join Our Team as a Motor Claims Advisor - Drive Your Career Forward! The role of a Claims Advisor is to actively monitor credit hire and repair claims and ensure they are efficiently dealt with. To also undertake a variety of tasks to support the members of the team working on credit hire files.
Benefits:
* 25 Days Holiday (increases with service; buy/sell 3 days)
* Simply Health Care Cash Plan
* Tech Scheme
* Gym Flex
Key Accountabilities
* Contacting organisations by telephone to ensure matters are progressing correctly
* Questioning repair and hire periods as appropriate with a view to reducing overall hire days
* Dealing with queries from other parties
* Managing a diary to effectively deal with all matters in a timely fashion
* Update Tracker by diarising records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking
* Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences; and appointments with experts.
* Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
* Chase clients to ensure payments are received and dispatched within required deadlines
* Diarising and updating CRU
* To ensure compliance with the SRA Standards & Regulations
* Adhere to the Keoghs Values
Working Hours: 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Experience, Skills and Qualifications
* Education - at least 3 GCSEs or equivalent are essential
* Ability to use own initiative
* Ability to prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills and manner is essential
* Ability to follow work processes and procedures
* Ability to remain calm under pressure
* Competent IT skills including Microsoft Office
Technical knowledge to be developed:
* Understanding of Credit Hire
Personal Development:
* This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
* This role offers an opportunity to develop a range of skills under supervision
* Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
* Further career progression will depend on the Claims Advisor’s aptitude and desire to move on to the next level within the team and/or company as a whole
Competencies:
* Effective Communication
* Prioritising and Organising
* Client Skills
* Adaptability
* People Skills
* Commercial Awareness
* Drive to Succeed
Values: Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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