Plant and Safety Limited are a national provider of Testing, Inspection, Certification, and Training Services. We strive to deliver the best customer service and ensure that our customer’s people and their equipment remain both safe and compliant.
Due to continued growth, Plant and Safety are looking for a Business Development Executive to join our business. The candidate should be ideally located within driving distance from our Head office in Cannock.
Key Responsibilities include:
* Managing day to day customer enquiries and quotations, including following ups on a regular basis to provide support to the customer in their decision making process.
* Supporting and advising customers on all products and services offered by the company, and assisting with their compliance to statutory requirements.
* Create and maintain the company quotation log, including customer records on company approved systems.
* Build and maintain strong relationships with new and existing customers.
* Attending any internal and external events as required by the company to assist in the fulfilment of the responsibilities above.
* Working with both the Technical and Operational teams to ensure that sales are fulfilled in line with customer expectations.
* Engagement with customers through the website via live chat functionality.
* Communicate with new and existing customers to promote the brand image, reputation, and awareness of all products and services which the company provides.
* Working closely with the marketing department to ensure that both sales and marketing strategies are aligned.
* Attend essential sales training meetings and develop an understanding of all the company's services and products.
* Working closely with the management team to ensure that company SLA’s and KPI’s are achieved.
* Keeping customers updated with relevant product and service information.
* Ensuring that the operational teams have sufficient information handover to ensure that customers needs are fulfilled in line with expectations.
* Supporting ongoing improvements within the department and ensure that company processes, procedures, and standards are always maintained.
* Any other duties as required by management.
Desired Key Qualities/ Skill Set:
* Customer Excellence
* Positive Attitude
* Proactive/ Self Motivated
* Creative Mindset
* Problem Solving
* Communication
* Organisation and Administration
* Willingness to develop and grow with the business
* Computer Skills (Word, Excel, and Outlook etc)
Desired Qualifications and Experience:
* Experience in working with customers and delivering excellent customer care.
* Relevant qualifications such as GCSE’s, AS/A Levels, or a Degree.
* Experience within a similar role and industry is desired, but not essential.
* Basic knowledge of health and safety, lifting, plant, or access equipment is desired, but not essential.
Salary and Benefits:
* Permanent – Normal Working Hours are 42 hours per week (8:00am to 5:00pm Monday to Thursday, and 8:00am to 4:30pm on a Friday).
* Competitive Salary - £28,392.00 Per Annum.
* 25 Days Holiday Per Year Plus Bank Holidays.
* Further development and training opportunities.
* Company pension scheme.
Job Types: Full-time, Permanent
Pay: £28,392.00 per year
Benefits:
* Company pension
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Cannock: reliably commute or plan to relocate before starting work (required).
Work Location: In person
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