Customer Experience Team Lead
Salary: Up to £35,000 per annum based on experience
Location: Hybrid 1xday per week York
MERJE is excited to present an exceptional opportunity for a Customer Experience Lead in the insurance sector. This role offers a chance to drive customer satisfaction initiatives for an award-winning company. The successful candidate will lead complaints management, consumer duty efforts, and strategic innovation in customer experience, and have experience in insurance.
The Company
This leading insurance provider specialises in protecting passions that enrich lives. With multiple industry awards, including 'Insurer of the Year' for three consecutive years, the company is committed to excellence in customer service and innovative insurance solutions.
The Role
The Customer Experience Lead will spearhead initiatives to enhance customer satisfaction across all touchpoints. This role offers a competitive salary, extensive benefits, and the opportunity to work with an award-winning team in a dynamic, fast-paced environment.
Key Responsibilities of the Customer Experience Lead:
Lead the CX team in managing specialised insurance complaints
Spearhead Consumer Duty initiatives and ensure regulatory compliance
Collaborate on award submissions, showcasing the company's dedication to exceptional service
Drive continuous improvement through innovative ideas and strategic recommendations
Analyse customer fe...