Shared service centre - Coventry, United Kingdom
Vacancy title: IT Hardware Asset Manager - London or Coventry
Ref: 36651
Department: Information Technology
Location: Shared service centre - Coventry, United Kingdom
Employment type: Full-time
Closing date: 16/11/2024
Brand: Mountain Warehouse
Hours: 37.5
Overview
We are looking for an Asset Manager to join our established IT Support team. This is a great opportunity to gain experience in a busy and growing retail environment.
Responsibilities include vendor evaluation, cost management, ITIL asset management processes implementation, and improvement of data quality in the asset database.
This role is ideal for someone creative, intelligent, and self-disciplined, looking to gain retail experience and implement their own asset management solutions. The candidate should have experience in hardware asset management and engaging with third parties including purchasing and contract negotiation.
What you'll be doing
* Maintain and control asset lifecycle of store, head office, and infrastructure hardware
* Create and maintain product catalogue
* Establish and maintain hardware and software databases
* Interfacing with technology vendors and contractors, negotiating contracts and purchase agreements
* Perform daily and long-term operational management of hardware and software
* Manage the asset inventory
* Plan, record, and track hardware assets and software licenses
* Ensure efficiency by introducing and reporting against key performance indicators
* Continual Service Improvement (CSI) of hardware and software management processes
* Effective management of CMDB ensuring its accuracy
* Supervise and support procurement procedures
* Support projects, assisting PMs and engineers in the purchasing, lifecycle planning, and tracking of hardware and software
* Compile and share reports, including compliance reports, on current assets and their status
* Establish and maintain documentation of procedures, processes, and reports concerning asset management
We'd love to meet someone with
* Strong knowledge of IT hardware and software with more than 3 years working as an IT Asset analyst
* Strong knowledge of working with a CMDB and business services it supports
* At least 5 years ITSM experience
* Proven ability and experience in executing asset management processes
* Strong knowledge of licensing in software including Microsoft
* Excellent vendor management skills
* Knowledge of IT service management processes from within an ITIL environment
* Strong ability to carry out tasks independently
* Excellent at performing multiple tasks simultaneously
* Excellent communication skills
* Ideally have a process IAITAM cert such as CHAMP, CSAM, or CITAM
* Excellent organisational skills
What’s in it for you?
* Competitive salary and benefits package
* Holiday allowance
* 50% staff discount & 25% for family and friends
* Pension scheme
In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money products and exemplary customer service. Our expansion has seen the brand grow while maintaining the family business ethos that makes MW special. Great product is at the heart of everything we do.
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