Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. The Role The Insurance Broker Support Technician will initially be responsible for providing technical administration support to Account Brokers within the Solicitor’s Professional Indemnity team with a view to taking on client facing and business development responsibilities in future. This is a starter role for school leavers or graduates with full training and continuous development provided. You don't need prior insurance knowledge Key Responsibilities Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved Provide support and assistance to senior colleagues in their interactions with clients, producing brokers and underwriters regarding new business, renewals and mid-term changes Assist in the creation of comprehensive client and broking documents, reports and summaries Enter data into our trading platform, Sector (and other portals as appropriate) for new quotes, renewals and mid-term adjustments Co-ordinate and resolve queries from internal/external parties on behalf of the team, and investigate issues arising in a variety of MI reports Technical duties (ensuring data completion by the deadline; responding to issues raised regarding data integrity; supporting the credit control team where required; completing payment request forms; completing invoice request forms) Skills & Attributes Previous experience of working in a client facing environment is desirable Attention to detail with ability to produce accurate documentation Prioritisation and organisational skills Self-motivated, able to work independently and use initiative Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint Excellent organisational skills Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.