Adult & Paediatric Administrator/Crisis Worker - Telford - 16 hours
The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.
Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and, where applicable, support them during the forensic examination process.
Main Duties of the Job
This Paediatric & Adult Administrator/Crisis Worker role will include:
* Providing telephone information and support.
* Assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
* Supporting the use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centred service.
* Ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
* Assisting patients and liaising with other agencies regarding the management of historic cases.
About Us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.
A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective, and efficient services to all our patients and always put their health, safety, and rights first.
Join the Best Provider, Make the Greatest Difference. Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.
At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
Job Responsibilities
This is a dual role with both Administrator and Crisis Worker responsibilities.
You will be based at the Glade SARC, Telford. This is a Part-Time vacancy of 16 hours per week.
Shift hours will be 9:00 am - 5:00 pm, Monday - Friday.
There will also be the opportunity to pick up additional shifts as an out of hours Crisis Worker, on an on-call basis from 5:00 pm to 9:00 am.
As an organisation that 'does the right thing', we believe you will be empowered to make a difference.
We welcome applications for this Administrator/Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.
Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.
Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Company Benefits
* Enhanced sickness pay scheme
* Enhanced Maternity Pay after 1 year's service
* Enhanced Adoption Pay after 1 year's service
* Advanced rota planning for better work-life balance
* 6 weeks annual leave
* Pension Scheme
* Bonus Scheme
* Life Assurance
* Employee Assistance Programme
* Long Service/Team of the Month Awards
* A range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one year's service
Person Specification
Qualifications
* Can drive and has access to a car 24/7.
* Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
* Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
Experience
* Experience of working with vulnerable adults and children.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding of confidentiality.
* IT Literate.
* Work experience within an administration role, including data collection, Excel spreadsheets, providing reports, and manipulating data will be essential.
* Experience of working with individuals who may have complex needs.
* Experience of working with individuals who have experienced sexual assault/violence.
* Experience of creating and utilising resources and use of distraction techniques.
* Project development and outreach.
* Training and presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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