Admin Support - ED Receptionist (Band 2)
Would you like to be part of a team that works well together, always there to help each other?
If you answered yes, Airedale NHS Foundation Trust would love to hear from you.
An excellent opportunity has arisen to join the vibrant, warm and friendly Admin team within the Emergency Department. Shifts are rostered three months in advance to allow our team to plan ahead.
This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills are essential.
Main duties of the job
* Arrange referrals, appointments and outcomes into relevant clinics following patient attendances as necessary using the computer system.
* Discharge patient records from the computer system, ensuring all coding is complete and accurate, and that clinical pathways are followed as per Trust policy.
* Carry out daily maintenance of ED medical notes ensuring all records can be accounted for, which may include retrieval of copies from ward admissions.
* Liaise with nursing staff, consultants, secretarial and other disciplines regarding issues relating to clinics.
* Arrange transport as required for patients returning home or attending follow-up clinic.
* Scanning and indexing of patient records, including alert notifications, in line with departmental procedures. Undertake regular maintenance of scanner.
* Cover reception duties as required, which includes registering patients coming into ED and ensuring all relevant patient information is taken and recorded accurately.
* Escalate any concerns over patients to the relevant clinical staff.
* Deal with telephone enquiries from GPs, patients, relatives, members of the public and other organisations.
* Deal with face-to-face enquiries from patients and clinical staff within the department.
About us
We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients.
Person Specification
Experience
* Significant and recent reception/office experience in a healthcare setting.
* Experience and understanding of confidentiality policies and procedures.
* Previous work in a pressurised environment.
* Experience in working in a multi-disciplinary team.
* Experience in dealing with computer systems and the importance of data quality.
* Experience in working a 24/7 shift system, including nights.
Qualifications
* ECDL/CLAIT.
* Knowledge of SystmOne or similar.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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