Job description
Location: Colchester, Essex, England
Company: East Coast Appliances Ltd.
Position Type: Full-time
About Us
East Coast Appliances is a leading domestic appliance repair company based in Colchester, Essex, renowned for providing high-quality repair services for a wide range of White Goods, including washing machines, dishwashers, tumble dryers, electric ovens, and refrigerators. Our commitment to exceptional customer service and technical expertise has established us as a trusted name in the industry. We are looking for an experienced Whitegoods Engineer to join our growing team.
Role Overview
This role offers an exciting opportunity to work with a skilled team, expand your technical expertise, and play a crucial role in ensuring customer satisfaction with high-quality repairs. As a White Goods Engineer at East Coast Appliances, you will be responsible for diagnosing, part sourcing, repairing, and maintaining a wide range of multi-brand domestic appliances in customers’ homes. You’ll work independently, ensuring high standards of workmanship, safety, and customer service at all times.
Key Responsibilities
• Diagnose faults, source parts, and perform repairs on various domestic appliances, including washing machines, dryers, dishwashers, ovens, and refrigerators.
• Provide excellent customer service by ensuring clear communication, timely arrivals, and high-quality repairs.
• Maintain precise service records, documenting repairs, parts used, and customer interactions.
• Ensure company vehicles and tools remain in excellent working order.
• Meet service targets and deadlines efficiently while upholding the highest safety and quality standards.
• Advise customers on proper appliance maintenance to prolong lifespan and improve performance.
• Ensure all repairs comply with relevant regulations and manufacturer guidelines.
• Collaborate with the office team to ensure smooth coordination of service appointments and follow-up actions.
Key Requirements
• Proven experience as a White Goods Engineer or Domestic Appliance Repair Engineer.
• Strong technical knowledge of domestic appliances and their repair requirements.
• Excellent problem-solving skills with a customer-focused approach.
• Full UK driving licence with a clean driving record.
• Ability to work independently and manage your own workload.
• Exceptional communication and interpersonal skills.
• A proactive and flexible attitude with a passion for delivering high-quality service.
• Relevant certifications (e.g., City & Guilds in Electrical Engineering, Domestic Appliance Servicing, or similar) are highly preferred but not mandatory.
• Experience with fault diagnostics and safe use of repair tools/equipment.
• Gas appliance repair experience (Gas Safe registration) is a plus.
Why Join Us?
• Competitive salary, overtime, and performance-based incentives.
• Pension contributions and paid holiday entitlements.
• Ongoing training and professional development opportunities.
• Company van, tools, and uniform provided.
• A friendly and supportive work environment with opportunities for career growth.
• Be part of a reputable, growing company that values quality service and customer satisfaction.
How to Apply
Ready to take the next step in your career? Send your CV and a brief cover letter explaining your experience and enthusiasm for this role to douglas@eastcoastappliances.co.uk. We look forward to hearing from you!