91078 - Case Administrator - Yorkshire and the Humber Probation Service, Unpaid Work, Wakefield and Sheffield, Full time and Part time 18.5 Hours
Number of jobs available: 2
Detail of reserve list: 12 Months
Region: Yorkshire and the Humber
City/Town: Sheffield, Wakefield
Building/Site: 1 Burgage Square, Merchant Gate, Wakefield WF1 2TS, NMS Suite 1, Grd Fl, Unit 2 Hawke Street Business Park, S9 2SU
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time, Part Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
1. Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
2. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
3. Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
4. Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
5. Provide cover for an effective and efficient reception and telephone enquiry service.
6. Act as single point of contact within unit for specialist area of work as required.
7. Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
8. Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
9. Carry out enforcement administration as required.
10. Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
11. Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
12. Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
13. Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
14. Undertake specific Visor administration tasks in accordance with the procedures.
15. Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
16. Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
17. Provide cover within the unit and to other units within the LDU and Division as appropriate.
18. Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
19. Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
20. To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Minimum Requirements
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
Ability
• Ability to use databases
• Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
• Possess basic numeric skills
Experience
• Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
• Use and work on own initiative
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Additional Information
Some roles in probation require employees to have access to additional intelligence systems that require a higher level of vetting. An example of this, is the multi-agency ‘Visor’ system. If you are applying for a role that requires you to access systems such as Visor, you will be expected to undertake additional vetting for this once you commence in post, in addition to the pre-employment checks.
About the role
Case Administrators play a key role, using their great organisational and communication skills to support their probation colleagues and help people on probation turn their lives around. It’s a challenging and rewarding role, with great training, support, and opportunities for progression.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £22,096. The Probation Service offers the opportunity for annual pay progression.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).
Closing Date: 21/10/2024, 23:55 hours.
Contact Information:
If you require any assistance please email YatHPS.recruitment@justice.gov.uk. Please quote the job reference - 91078.
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