Are you experienced in producing high-quality administrative documentation and have a track record in a customer-facing role? If so, this may be the ideal role for you.
Full-time. Fixed-term contract 24 months.
Each day, this role will play a key part in a range of general administrative duties to ensure that Lifelong Learning adheres to policies, processes and procedures of the University, Quality Assurance (QA), Code of Practice and external regulatory bodies such as the Office for Standards in Education, Childrens Services and Skills (Ofsted) and Education and Skills Funding Agency (ESFA).
This role requires liaison with other departments and divisions across the university, as well as outside organisations and employers, to complete programme and administration coordination activities.
As a Programmes and Administration Support Assistant, you can expect to be involved in:
* Undertaking several general administrative duties to ensure that Lifelong Learning adheres to policies, processes and procedures of the University, Quality Assurance (QA), Ofsted, ESFA and Code of Practice.
* Updating Lifelong Learning student databases, reporting and CRM (or similar) systems, ensuring the information is current and up to date and complies with GDPR, ensuring updates to the system are implemented when necessary and information cascaded to relevant staff.
* Contribute to the coordination of the annual timetabling process for academic staff to facilitate the smooth running of the modules taught. Including liaising with the Timetabling Office to ensure that ongoing additional requirements and issues are met.
What will you bring to the role?
* Educated to GCSE standard with English and Maths at grade 4/C or above, or equivalent
* Previous clerical or administrative experience in a customer-facing role
* Excellent oral and written communication skills, giving the post-holder the ability to deal confidently with a range of people at all levels (A, I, T)
What we can offer in return:
As a member of our team, you can expect a friendly, open, and collaborative working environment and support for your development and well-being. You'll enjoy a range of great staff benefits, including:
* Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
* 43 days leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
* Excellent pension scheme with generous employer contributions
* Corporate employee-funded healthcare plan, in partnership with Benenden Health
We are ambitious for our people, our communities and the region we serve join us in making the world a better place.