Job summary This i18.75 hour post is an exciting opportunity to join the Orthotic Services Department which is a unique small established team of 9 Trust employed staff plus 4 Orthotists providing a service to the people of County Durham. The service is led by the Orthotics Manager and is part of Community Services. We are looking to recruit a part time Administration Assistant to join our happy team. The role is to provide administration support to the busy team and involves patient contact although Intially you will be transferring data from The Orthotic computer system to Systmone. You will be based at Sedgefield Community Hospital but will be expected to work on any Trust site if required which could be at short notice You will be expected to hold the relevant experience as specified in the person specification and be able to work alongside the team to provide a positive outcome for our patients. In return we offer you the chance to become part of our warm and caring team. Main duties of the job This role includes Dealing with daily deliveries. Placing Orders on Hospital Ordering System - Cardea Opening referrals and registering on Systmone Preparing clinics Data inputting from Orthotics computer system to Systmone Answering the telephone and dealing with quieries arising, Working at any other Trust site when required which could be at short notice About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented Full Job Descriptions can be found in the adverts supporting documents Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply. From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months) Date posted 17 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number C9439-2425-1353 Job locations Bishop Auckland General Hospital Cockton Hill Road Bishop Auckland County Durham DL14 6AD Job description Job responsibilities To provide an efficient customer service, welcoming visitors to the department. Dealing with a diverse range of enquiries from patients, other health professionals, external agencies, and members of the general public, in person or by telephone in a pleasant and helpful manner To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service. To be able to plan and carry out work with colleagues as necessary Management of patient appointments via telephone or face to face contacts or by letter Prepare Clinics Accepting deliveries and dealing with accordingly Data transfer from Orthotics Computer System to Systmone Be able to cope with frequent interruptions and change at very short notice to planned workload or place of work To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations Ability to change hospital location at short notice in event of sickness andholidays Job description Job responsibilities To provide an efficient customer service, welcoming visitors to the department. Dealing with a diverse range of enquiries from patients, other health professionals, external agencies, and members of the general public, in person or by telephone in a pleasant and helpful manner To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service. To be able to plan and carry out work with colleagues as necessary Management of patient appointments via telephone or face to face contacts or by letter Prepare Clinics Accepting deliveries and dealing with accordingly Data transfer from Orthotics Computer System to Systmone Be able to cope with frequent interruptions and change at very short notice to planned workload or place of work To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations Ability to change hospital location at short notice in event of sickness andholidays Person Specification Qualifications Essential Educated to GCSE standard or equivalent Experience Essential Evidence of ability to work in a team Experience working in an administrative role Evidence of working within a Healthcare environment or similar Special Skills and Knowledge Essential Evidence of: Good listening skills Good communication skills (verbal and written) Basic IT skills Ability to work across site Special Requirements Essential Ability to work under pressure Person Specification Qualifications Essential Educated to GCSE standard or equivalent Experience Essential Evidence of ability to work in a team Experience working in an administrative role Evidence of working within a Healthcare environment or similar Special Skills and Knowledge Essential Evidence of: Good listening skills Good communication skills (verbal and written) Basic IT skills Ability to work across site Special Requirements Essential Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Bishop Auckland General Hospital Cockton Hill Road Bishop Auckland County Durham DL14 6AD Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)