Job Summary
We are seeking a dedicated and experienced Registered Manager to oversee the operations of our care facility. The ideal candidate will possess a strong background in senior care, particularly in nursing homes, assisted living, and home care settings. This role requires exceptional leadership skills and the ability to manage care plans effectively while ensuring high standards of care for residents, including those with dementia.
Responsibilities
1. Monitor and oversee the interactions and performance and conduct of staff on duty and respond to poor or inappropriate practice.
2. Ensure that safeguarding concerns are reported to the Local Authority and liaise with the Quality and Governance Lead immediately in response to serious incidents.
3. Provide effective supervision to support staff.
4. Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff.
5. Provide on-call phone advice, guidance and support to the workforce.
6. Ensure that medication is administered in a timely fashion and ensure any medication errors or discrepancies are reported.
7. Develop an open, transparent culture which strives for continuous improvement, the well-being of the staff team, and a culture which learns lessons and where the workforce feel valued.
8. Lead on safer recruitment in line with CQC Regulations.
9. Develop strong relationships with service users and their families ensuring regular monitoring of care and support delivery.
10. Ensure concerns and complaints are acted upon in a timely manner.
11. Ensure new care and support packages are communicated clearly to the staff team ensuring everything is in place to deliver safe, effective care based on the needs and wishes of the service user.
12. Ensure all the people we support have a robust support plan which accurately reflects the needs and risks and ensure this is updated regularly and in co-production with the people we support.
13. Ensure regular audits and spot checks are undertaken to monitor care delivery, staff competency and service user satisfaction.
14. Be a positive role model and lead the team ensuring annual leave, payroll, recruitment, invoices and rotas are managed effectively.
15. Ensure all information is kept up to date in accordance with GDPR legislation.
16. Undertake regular supervisions and commit to the development of all staff.
17. Lead on initiatives to market the service and attract new referrals and enquiries.
18. Develop key relationships with the Care Quality Commission, local authority, health professionals and other key stakeholders.
19. Create an open and transparent culture enabling staff to confidently raise concerns and ensure there is clear evidence of lessons learnt when there have been incidents and near miss events.
20. Plan and lead an on-call rota ensuring staff have access to clear advice, guidance and support in case of any emergencies.
21. Commit to the development, knowledge and skills of the staff team ensuring that mandatory training is up to date and that opportunities are identified for additional training according to service user needs and individual staff development.
22. Carry out investigations when there has been care or conduct concerns, liaising with our relevant HR partners as necessary.
23. Act swiftly to performance and capability concerns.
24. Liaise with relevant health professionals in relation to the people we support.
25. Ensure all new staff have an induction and regular meetings in their probation.
26. Address concerns with staff performance, competency, and skills at all times following relevant policies and procedures and with support from the Operations Manager.
27. Ensure robust handovers are carried out between each shift.
28. Carry out any additional tasks or duties according to your Registered Manager responsibilities.
Quality and Governance
1. Follow the Governance calendar ensuring all relevant systems and processes are undertaken.
2. Ensure all audits are undertaken as per the Quality Assurance framework and actions are added to the Continuous Improvement plan.
3. Complete and submit the monthly managers workbook ensuring all accidents and incidents are recorded and key performance indicators are escalated to the Quality and Governance Lead for analysis.
4. Carry out regular observations audits of staff interactions.
5. Ensure that competencies are undertaken in key areas.
6. Ensure that you apply as a Registered Manager within 2 weeks commencement in post.
7. Attend the bi-monthly Quality and Governance meetings, feeding back the trends and incidents in your service.
Other Duties
1. Take the lead in marketing your service, developing key relationships with commissioners and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner.
2. Act as an ambassador for the service ensuring as the Registered Manager you maintain professionalism and integrity at all times.
3. As a Registered Manager in the service, you refrain from befriending staff or services users on social network sites.
4. Always act in the best interest of any person who may lack capacity.
5. Ensure that the safeguarding of the people we support is a priority at all times.
6. Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents, keep accurate records. Attend training and ensure all mandatory training is up to date.
7. Ensure you carry out monthly staff meetings communicating the aims, objectives and values of the service to the workforce. Co-operate and attend a yearly appraisal.
8. Ensure the health, safety, and welfare of the people you support and the workforce.
9. Embrace team working by ensuring effective and open communication for the benefit of the people we support.
Qualifications
* Management and supervising experience in a care home setting.
* Leadership skills to effectively lead and motivate a team.
* Experience in developing and implementing care plans for senior residents.
* Nursing background with a focus on senior care.
* Familiarity with dementia care practices and protocols.
* Knowledge of Alzheimer's care, medication administration, and home care services.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Company events.
* Company pension.
* On-site parking.
Schedule:
* 10 hour shift.
* 12 hour shift.
* 8 hour shift.
* Day shift.
* Flexitime.
* Monday to Friday.
* Night shift.
* Overtime.
* Weekend availability.
Experience:
* Nursing: 1 year (required).
* Supervising experience: 1 year (required).
* Care home: 1 year (required).
* Senior care: 1 year (required).
Work Location: In person.
Reference ID: rmalban01
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