Job summary An exciting opportunity has arisen for a self-motivated individual to join our Extended Care Team. This role will be primarily based at ourGreat Hortonsurgery but will require travel to our other sites. Main duties of the job The primary responsibility of this role is to handle patient calls efficiently throughout the working day, managing appointment bookings, cancellations, and rescheduling. A successful candidate will be required to work 30 to 37.5 hours per week. About us We are a caring, committed team aiming to improve the health of our community by delivering high-quality patient care while maintaining a fulfilling work environment, dedicated to our Investors in People accreditation. At The Ridge, teamwork is deeply ingrained, ensuring exceptional care for our patients. The practice is committed to sustainability. We participate in the Green Impact Scheme and actively seek to reduce our carbon footprint. As a Disability Confident employer, we are committed to: Inclusive, accessible recruitment Promoting vacancies broadly Offering interviews to disabled applicants Providing necessary adjustments Supporting employees with disabilities or long-term health conditions Whats in it for you? Generous annual leave, increasing with service (recognising NHS continuous service) NHS pension scheme access 24/7 employee assistance programme NHS staff discounts Cycle to work scheme Onsite mental health first aider Onsite gym equipment for staff Onsite parking At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, we'd love for you to join our team Date posted 31 January 2025 Pay scheme Other Salary £22,400 a year Contract Permanent Working pattern Full-time, Part-time Reference number A0451-25-0003 Job locations The Ridge Medical Centre Cousen Road Bradford West Yorkshire BD7 3JX Job description Job responsibilities Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00). Register referrals accurately. Process and action NHS mail. Monitor and send letters from the post tray. Scan and attach paperwork to relevant records. Check and process documents in the work to do tray. Perform data entry tasks to ensure accurate record-keeping. Take minutes during meetings as required. Creating the patient questionnaire rota & sending for all services. Entering completed questionnaires on database. Work effectively both independently and as part of a large team. Follow established guidelines, identifying and updating them when necessary. Attend internal and external meetings as required. Collaborate with the Extended Care Team Manager to ensure adequate office coverage. Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner. Maintain effective internal and external communication channels. Contribute to the continuous improvement of processes by providing suggestions and feedback. Sound interesting? Apply now by copy and pasting this link into your browser: https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v265e0dec-f010-4977-917a-a35954efa470 Job description Job responsibilities Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00). Register referrals accurately. Process and action NHS mail. Monitor and send letters from the post tray. Scan and attach paperwork to relevant records. Check and process documents in the work to do tray. Perform data entry tasks to ensure accurate record-keeping. Take minutes during meetings as required. Creating the patient questionnaire rota & sending for all services. Entering completed questionnaires on database. Work effectively both independently and as part of a large team. Follow established guidelines, identifying and updating them when necessary. Attend internal and external meetings as required. Collaborate with the Extended Care Team Manager to ensure adequate office coverage. Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner. Maintain effective internal and external communication channels. Contribute to the continuous improvement of processes by providing suggestions and feedback. Sound interesting? Apply now by copy and pasting this link into your browser: https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v265e0dec-f010-4977-917a-a35954efa470 Person Specification Experience Essential Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access Personal Attibutes Essential Friendly. Open. Caring. Innovative. For the team. Qualifications Essential GCSEs at grade 9 4 in English Language and Mathematics (or equivalent). Desirable Customer Service Level 2 or 3. Business Administration Level 2 or 3 Disposition Essential Positive attitude. Reliable. Aptitude, Skills and Abilities Essential Ability to multitask. Good organisation skills/ability to manage time effectively. Attention to detail. Good communication skills both written and verbal. Strong computer skills. Ability to build rapport swiftly. Ability to work in a team. Self-motivated. Maintain confidentiality. Person Specification Experience Essential Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access Personal Attibutes Essential Friendly. Open. Caring. Innovative. For the team. Qualifications Essential GCSEs at grade 9 4 in English Language and Mathematics (or equivalent). Desirable Customer Service Level 2 or 3. Business Administration Level 2 or 3 Disposition Essential Positive attitude. Reliable. Aptitude, Skills and Abilities Essential Ability to multitask. Good organisation skills/ability to manage time effectively. Attention to detail. Good communication skills both written and verbal. Strong computer skills. Ability to build rapport swiftly. Ability to work in a team. Self-motivated. Maintain confidentiality. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Ridge Medical Practice Address The Ridge Medical Centre Cousen Road Bradford West Yorkshire BD7 3JX Employer's website http://www.theridgemedicalpractice.nhs.uk/ (Opens in a new tab)