At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a Supervisor for our brand new store in Solihull, opening Summer 2025! This is a 40 hour contract. Candidates must be flexible to work across weekdays, weekends, and Bank Holidays.
What you will be doing: The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPIs, and deliver first-class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service, and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Aside from this, the Supervisor will also assist with managing some operational, compliance, and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines, and security processes.
Minimum Requirements: This role specifically requires someone with previous experience in a retail position at a Supervisor or Key Holder level. The most important thing we're looking for is a passion for Customer Service and the proven ability to keep this at the forefront of your mind whilst delivering great sales numbers.
What you can expect from us: As well as all the core benefits, UK Retail colleagues also get the following:
1. Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too!
2. Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
3. We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development, and we offer season ticket loans to those based in London stores.
4. We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team building events happen regularly.
5. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
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