Job Description
Cheval Collection are looking for an experienced reservations professional to join and lead our reservations teams in supporting our evolving brands, Cheval Residences, Cheval Maison and MY Locanda and our 13 luxury properties (soon to be 14!) in London, Edinburgh and Dubai.
As Assistant Reservations Manager you will work closely with the Reservations Manager and Revenue team to foster a sales-driven culture within the reservations team and across the group, making sure all enquires are converted into a win and that revenue targets are achieved.
To be a successful Assistant Reservations Manager at Cheval Collection, you will have previous experience supervising a team in a luxury environment and you would have worked in a role that has supported multiple properties. You will be the systems expert for the team so advanced knowledge of a property management system (we are just transitioning to Opera) is essential. You will enjoy working with a team of 10 colleagues and will be invested in their training and developing and supporting them in all areas of reservations, hospitality, and the complexities of service apartment reservations. We cover reservations 7 days between the hours of 8am and 8pm so work varied shift pattern is expected including weekends.
As Assistant Reservations Manager, some of your duties will include
* Managing the day-to-day operation of the Cheval Collection Reservation Team
* To ensure service excellence, standards and sales is the culture within the team
* Establishing and maintaining great working relationships both internally and externally including key agents and corporate contacts, and direct guests.
* Communicating regularly with all teams particularly the revenue, sales and finance teams
* Developing the team through guidance and culture
We would love to hear from you if..
* Have experience supervising a team for a luxury hospitality business (hotels or apartments)
* Are an inspirational team leader and are invested in developing your team
* Have an excellent eye for detail with a passion for service excellence and delivery
* Are committed to maximising revenue and making every sales connection count
* Enjoy connecting with people and building relationships
* Have a positive attitude in everything you do
* Possess strong communication skills at all levels
In return we can offer you..
* A competitive salary
* 30 days annual leave (including bank holidays and increasing with service)
* Life Assurance
* Season Ticket Loan
* Tuition funded support
* Contribution to personal pension (after 3 months)
* And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know
The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
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