What's involved with this role:
Temporary PT Adaptations Co-Ordinator/Admin – Housing
Job Ref: Bournemouth 5253715
Pay Rate: £13.69 per hour PAYE
Hours per week: 18 specific days and hours TBC
Role Length: This opening assignment is for 4-5 months
City: Poole, Dorset
Enhanced DBS disclosure required for this role
Hybrid working
Co-ordinator for the operational delivery of the Council’s disabled facilities grant programme in accordance with the Housing Grants, Construction and Regeneration Act 1996 and Care Act 2014 and other relevant policy and best practice.
Key Responsibilities:
Be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information from grant applicants.as well as carrying out necessary checks with Revenue and Benefits and the Land Registry.
Provide administrative support to Adaptations Officers including the writing of application outcome letters.
Allocation of referrals to Adaptations Officers and arranging feasibility visits with applicants Occupational Therapists and Technical Officers.
Maintain excellent working relationships with staff members across the council, external agencies and organisations, liaising effectively and efficiently to improve service provision to customers.
Provide support with land charges and the payment of historical charges ensuring prompt solutions working alongside Legal services.
The management of the team’s mailbox to ensure a prompt and efficient customer experience.
The administration of the DFG web pages and internal information systems, including access to the team’s services via the web, in accordance with the Council’s Digital Agenda.
Support in the development of the team’s customer experience for applicants.
Qualifications:
Educated to A Level or equivalent experience.
Skills & Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Good working knowledge of relevant systems including MOSAIC, Ferret and Civica Flare to support the Adaptations Officers in the maintenance of these systems and generate, analyse and present reports as required.
Previous experience of writing and developing written material including web content.
Previous experience of delivering excellent customer service to colleagues and external organisations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
Full UK driving licence.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Bournemouth 5253715
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.