Find out about the current vacancies available at the Trust and take the next step in your career with us.
Main area: Clerical Officer - Breast Unit
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Occasional weekend working as necessary hours to be worked will be between 08:00-18:00)
Job ref: 345-RAD7102501
Site: North Tees Town Stockton on Tees
Salary: £24,169 per annum
Salary period: Yearly
Closing: 25/04/2025 23:59
Interview date: 12/05/2025
We are on a continuous journey of improvement and transformation, however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.
Job overview
*Vacancy may close early due to number of applications*
We are looking for a friendly individual with a positive approach, to work as part of the team in the Breast Unit. Suitably qualified applicants are invited to apply for the post of Clerical Assistant, joining a dedicated team of staff providing administrative support to the Department. The Breast Screening Service invites approximately 50,000 clients per year for well woman breast screening and also provides a Breast Symptomatic Service. This post holder will be a valuable member of the Team and will often be the first point of contact in representing the Service/Department.
A flexible approach to work within the core hours: Monday to Friday 8.00am to 6.00pm.
Main duties of the job
The post holder will join a team of friendly staff motivated to provide an efficient administration service to patients attending the department and will include but not limited to: provision of an effective and efficient administration office, dealing with queries and telephone calls in a professional manner.
The post holder will assist with data entry using appropriate IT systems. Good attention to detail and accuracy is a requirement of the role.
The role will require the post holder to collect notes from Health Records.
Provide cover at reception facilitating logging of attendees and booking appointments.
Dealing with queries from service users including GP, patients and other external departments.
General office duties as required.
Working for our organisation
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Detailed job description and main responsibilities
This post holder will be invaluable to the Breast Screening & Symptomatic Service helping to facilitate the administration service, providing cover at reception facilitating the logging of attendees against clinic lists, booking appointments using appropriate IT systems.
Dealing with queries from service users including the multi-disciplinary team within the breast service and with staff from other departments and external organisations, General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with all legislation, policies and procedures including data protection and confidentiality, Sourcing any relating information that might help deal with a query, taking accurate written messages and passing more complex queries on to relevant staff (if appropriate to work area).
Operating various computer systems to facilitate the maintenance of client details dealing with queries relating to bookings, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and adhering to all related legislation, policies and procedures. Adhering to the right results policy producing Breast Screening Results.
General office duties including filing, housekeeping, photocopying and maintaining stock of routine supplies.
The successful candidate will be educated to GCSE standard or equivalent having a working knowledge of Microsoft Windows and have good interpersonal and organisational skills and be a good team players as well as working individually using own initiative.
Person specification
Essential and Desirable
* GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
* GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
* NVQ at level 2 in Business Administration (or equivalent)
* Demonstrable experience of clerical work involving computerised systems
* Demonstrable experience of data and information processing using appropriate technologies
* Demonstrate experience of reception duties
* Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
* Demonstrate well developed written/verbal/listening communication skills
* Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
* Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service.
* Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs.
* Ability to work under pressure/meet tight deadlines whilst delivering high quality work
* Flexibility – able to cope with different work environments
* Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
* IT qualification (ITQ at level 2 or equivalent)
* Typing or word processing qualification at RSA II (or equivalent)
* Experience of working within a healthcare environment
* Working knowledge of the ‘Oxford’ National Breast Screening computer system
* Experience of working within a multi-disciplinary team
* Knowledge of medical terminology
* Be willing to participate in the promotion of effective team working.
* Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
* Be proactive in contributing to service improvement
**Please note - Once sufficient applications have been received this vacancy may close early**
Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.
As part of our recruitment process, you will be required to undertake pre-employment screening:
Disclosure and Barring Scheme(previously Criminal Records Bureau)
Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.
It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.
Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.
For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.
If you experience any technical difficulties applying for this post please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.
The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust’s policy is that individuals will be recruited, trained and promoted according to ability and job requirements only. As such we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, and nationality, and marital status, responsibility for dependants, religion, trade union activity and age.
Disability
The Trust gives full and fair consideration to applications for employment received from disabled people. We are a “Positive about Disabled People” employer, and we hold the ‘two ticks’ Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.
What does this mean?
We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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