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Trainee Customer Service Administrator, Stirling
Client: Robertson Group
Location: Stirling, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3095f88266d8
Job Views: 7
Posted: 13.02.2025
Expiry Date: 30.03.2025
Job Description:
Overview
Role: Trainee Customer Service Administrator
Location: Stirling
Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We’re open enough to understand what really matters. Honest enough to put our customers first, every time. Respectful enough to always think locally and create homes that work for everyone. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. You’ll be part of a team that’s doing incredible things – for ourselves, for the communities we support, and for a truly sustainable future.
Your new role
Ready to head into the world of work? A Traineeship could be your ideal start to the next phase of your career. You’ll learn about the job, on the job, whilst we support you through further studies, so you’ll gain qualifications as well as work experience and skills.
As a Trainee Customer Service Administrator you will be responsible for:
* Supporting the Customer Care department in the provision of high-quality care and service to our customers
* Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
* Building and maintaining relationships with clients and external contractors
* Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
* Producing letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
* Assisting the customer care manager in ensuring any remedial work is managed and completed
* Liaising with external contractors
* Diary management for the customer services manager
* Ensuring registration of all homes on the day of legal completion
* Booking meeting rooms as required and arranging refreshments for meetings.
What you'll need:
* Exceptional attention to detail
* Friendly and professional manner
* Proficiency in MS Office packages and IT systems
* Minimum Nat 4 English/Maths - GCSE equivalent in Maths and English required
About you
As a Trainee Customer Service Administrator, we understand this may be one of your first roles so we’re looking for someone with a genuine interest in the construction and customer care industry. Experience within this sector would be great; however, if you can demonstrate the ability to work on your own initiative and demonstrate a methodical approach with excellent written and verbal communication skills, this could be the role for you. We will support you through your Traineeship to develop and progress in your chosen career path.
What's in it for me
Our Principles - The Robertson Way
Our principles are our roadmap to achieving positive outcomes and delivering on our purpose. They influence daily decisions around what we do and how we do things, creating an environment of growth, innovation and high performance.
Benefits of working with Robertson:
* 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
* Salary Sacrifice Pension Scheme
* Life Assurance
* Cycle to Work Scheme
* Discounts (gym memberships, restaurants, days out with Hapi Rewards App)
* Access to E-Learning
Diversity & Inclusion:
When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.
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