Technical Support Analyst - SaaS / Cloud Support experience (fully remote)
The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.
Please Note:You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.
This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you).
*Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a Service Sesk or Technical Infrastructure Support role*
Technical skills & experience for the Web Applications Support Analyst role:
1. MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software ins...