MAIN DUTIES AND RESPONSIBILITIES
Administrative
* Greeting patients, assisting and directing them accordingly.
* Monitoring the appointment system.
* Answering telephones to patients and other healthcare professionals.
* Booking cases onto the clinical system, monitoring the activity, and taking appropriate action where necessary.
* Completing Excel spreadsheets, stock, and safety checks.
* Providing general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
* Ensuring all incidents and potential risks are reported in line with company policy and procedures.
General
* Ensuring patient safety is at the centre of everything you do.
* Being proactive and taking accountability for own actions and tasks completed.
* Contributing to the effectiveness of the team by reflecting on own performance and suggesting ways to improve and enhance the service.
* Ensuring reception area and consulting rooms are left tidy, free of trip hazards, and cleaned after each session if appropriate.
* Communicating effectively with other team members, clinical staff, and patients.
* Following all policies, standards, and guidance.
EXPERIENCE AND QUALIFICATIONS
* Previous experience in a customer service setting.
* Telephone and call handling experience.
* Attention to detail.
* Ability to work under pressure while maintaining a positive outlook.
* Good level of general education (3 GCSEs Grades A* to C or equivalent).
* Strong numeracy skills.
WORKING PATTERN:
Friday 18:30 - 22:30
Saturday 13:00 - 22:30
Sunday 13:00 - 22:30
Job Type: Part-time
Pay: £12.45 per hour
Expected hours: 23 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Every weekend
* Weekend availability
* Weekends only
Education:
* GCSE or equivalent (required)
Experience:
* Call handling: 1 year (required)
* Microsoft Office: 1 year (required)
* NHS: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
Application deadline: 26/01/2025
Reference ID: U0057-24-0000
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