Central Services Representative
A great opportunity to work for one of the leading employers in the area in this specialist role. They offer professional and structured training and development opportunities, genuine career progression and a benefits package which is second to none.
* Based in Epsom
* £25,000 - £30,000 (depending on experience)
* Monday – Friday, 9am – 5:30pm
* 23 days holiday rising to 27 plus option to buy and sell holiday
* Free parking
Job specification:
* Manage complex mortgage processes, including Buy to Let, Transfer of Equity, Interest Only mortgages, and specialised external programs.
* Oversee mortgage arrears administration, including report preparation, data provision, and legal recovery support.
* Handle deceased customer accounts, Powers of Attorney, third-party authorisations, and the registration process per guidelines.
* Fulfil responsibilities as specified in the Company’s Authorities Schedule.
* Administer centrally managed reports, conduct necessary research, corrections, and manage responses.
* Draft and issue customer correspondence as needed.
* Support testing functions, including form preparation, testing, and result review.
Person specification:
* Experience in administration.
* Customer service experience, ideally with phone-based interactions.
* Strong attention to detail.
* Ability to remain calm under pressure.
* Effective time management and workload prioritization.
* Clear and effective communication across all formats.
* Decision-making capability.
* Skilled in coaching and training others.
* Ability to build strong relationships with other departments.
* Quick learner.
* Capable of working independently when needed.
* Strong analytical skills.
* Proficient in Excel, with experience in creating spreadsheets and manipulating data.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer