Job Description
Summary
Organise, motivate and develop our team of tailormade travel advisors to achieve performance targets, including customer satisfaction.
Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business.
Showcase an impressive natural flair for customer centricity, ensuring we offer, and are able to deliver, the right holiday every time.
Demonstrate commitment to our company values by taking a one-company approach, being proactive and resourceful, taking responsibility, inspiring team members, colleagues, customers and business partners and always acting in a genuine manner.
Support the Managing Director on a day-to-day basis across all people and customer management areas of the business. Deputise for the Managing Director when required.
The Role
Inspire and actively mentor the team of travel sales advisors to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets.
Coach and develop the travel sales advisors to achieve their individual potential and proactively address any issues of under-performance.
Plan and manage resources efficiently across the sales team, including work rotas, to ensure business targets can be achieved.
Recruit, train and integrate new office-based and remote members into the sale...