Unternehmensbeschreibung
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel's authentic hospitality is seen throughout 1650 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Stellenbeschreibung
Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage the day-to-day operation of the department and ensure service standards are followed
* Address guest concerns and react quickly, logging and notifying proper departments as required
* Liaise with the Valet Supervisor to ensure an efficient Uniform Program that includes proper inventories, ordering and distribution of uniforms, as well as a preventive maintenance program for proper upkeep of all uniforms.
* Take full responsibility for managing linen inventories and linen quality controls, conducting accurate quarterly linen inventories, and ensuring accurate linen distribution to guest floors and Food & Beverage outlets.
* Keep records of linen productions and losses, and maintain proper linen discard programs, including rag control and distribution.
* Conduct regularly scheduled departmental meetings
* Manage the departmental budget in a fiscally responsible manner
* Oversee the recruitment and training of all Laundry Colleagues
* Balance operational, administrative, and Colleague needs
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
Qualifikationen
* Previous leadership experience required
* Computer literate in Microsoft Windows applications preferred
* University/College degree in a related discipline an asset
* Excellent communication and organizational skills
* Strong interpersonal and problem-solving abilities
Zusätzliche Informationen
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