Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes? Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends. Job Title: Service Desk Manager Location: Birmingham - 2 days on site per week Salary: £45k-50k Hours: Mon-Fri, 9-5 (some on call required on an adhoc basis) Responsibilities: - Set up team function, recruitment, onboarding and training new staff - Focussing on team development - Set up ITIL processes for the new ticketing system - Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota' d basis Skills: - Experience as a Service Desk Manager - Previous experience with setting up a new team function/ Team recruitment - Setting up processes/ SLAs for a new system Please apply as directed