We are looking for a Customer Service Specialist to be part of our After sales team, based in Hounslow BYD London Office, and will be required to travel.
Your key responsibilities will be:
* Respond to customer inquiries promptly and professionally via phone, email, chat, or in person (depending on the role).
* Effectively listen to customer concerns.
* Research and resolve customer issues efficiently, utilising company knowledge base and resources.
* Provide accurate and helpful information regarding our products or services.
* Process customer feedback.
* Document customer interactions and maintain accurate records.
* Escalate complex issues to senior representatives when necessary.
* Proactively identify and suggest solutions to improve customer satisfaction.
* Always maintain a positive and professional demeanour.
* Assist your colleagues in their roles when required and possible.
* Liaise with the workshop team to keep customers informed on progress
* Creating job cards for the workshop and engineers
* Complete daily and weekly spreadsheets.
Your profile:
* High school diploma or equivalent required.
* Minimum 1 year of experience in customer service or a related field preferred.
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to build rapport and develop positive relationships with customers.
* Active listening skills and a genuine desire to help others.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) a plus.
* Experience with a CRM system (Customer Relationship Management) preferred.
* A positive attitude and a willingness to learn.
* Has right-to-work in the UK.
We Offer:
* Performance and experience-based competitive salary.
* Workplace pension
* 25 holidays plus bank holidays
* Department & company-wide teambuilding events.
* An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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