East Coast Appliances Colchester, England, United Kingdom
Position Type: Full-time, Monday-Friday, 8 AM - 5 PM
About Us
East Coast Appliances is a leading domestic appliance repair company based in Colchester, Essex, renowned for providing high-quality repair services for a wide range of white goods, including washing machines, dishwashers, tumble dryers, electric ovens, and refrigerators. Our commitment to exceptional customer service and technical expertise has established us as a trusted name in the industry. We are looking for an experienced Whitegoods Engineer to join our growing team.
Role Overview
This role offers an exciting opportunity to work with a skilled team, expand your technical expertise, and play a crucial role in ensuring customer satisfaction with high-quality repairs. As a Whitegoods Engineer at East Coast Appliances, you will be responsible for diagnosing, part sourcing, repairing, and maintaining a wide range of multi-brand domestic appliances in customers’ homes. You’ll work independently, ensuring high standards of workmanship, safety, and customer service at all times.
Key Responsibilities
1. Diagnose faults, source parts, and perform repairs on various domestic appliances, including washing machines, dryers, dishwashers, ovens, and refrigerators.
2. Provide excellent customer service by ensuring clear communication, timely arrivals, and high-quality repairs.
3. Maintain precise service records, documenting repairs, parts used, and customer interactions.
4. Ensure company vehicles and tools remain in excellent working order.
5. Meet service targets and deadlines efficiently while upholding the highest safety and quality standards.
6. Advise customers on proper appliance maintenance to prolong lifespan and improve performance.
7. Ensure all repairs comply with relevant regulations and manufacturer guidelines.
8. Collaborate with the office team to ensure smooth coordination of service appointments and follow-up actions.
Key Requirements
1. Proven experience as a Whitegoods Engineer or Domestic Appliance Repair Engineer.
2. Strong technical knowledge of domestic appliances and their repair requirements.
3. Excellent problem-solving skills with a customer-focused approach.
4. Full UK driving licence with a clean driving record.
5. Ability to work independently and manage your own workload.
6. Exceptional communication and interpersonal skills.
7. A proactive and flexible attitude with a passion for delivering high-quality service.
8. Relevant certifications (e.g., City & Guilds in Electrical Engineering, Domestic Appliance Servicing, or similar) are highly preferred but not mandatory.
9. Experience with fault diagnostics and safe use of repair tools/equipment.
10. Gas appliance repair experience (Gas Safe registration) is a plus.
Why Join Us?
1. Competitive salary, overtime, and performance-based incentives.
2. Pension contributions and paid holiday entitlements.
3. Ongoing training and professional development opportunities.
4. Company van, tools, and uniform provided.
5. A friendly and supportive work environment with opportunities for career growth.
6. Be part of a reputable, growing company that values quality service and customer satisfaction.
How to Apply
Ready to take the next step in your career? Send your CV and a brief cover letter explaining your experience and enthusiasm for this role to douglas@eastcoastappliances.co.uk. We look forward to hearing from you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
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