About the Team
Based in Registration & Revalidation Operations within the Professional Regulation directorate, the Registration Investigation Team is responsible for undertaking and concluding case investigations into health and character concerns regarding applications to join, re-join, or remain on the register, including Initial Applications, Revalidation, Readmission, Restoration, Incorrect/Fraudulent Entries to the register, and Protection of Title allegations, so that the NMC fulfills its statutory obligation to protect the public, and that only those who meet our registration requirements are admitted to the register.
About the Role
As a senior manager, you’ll be responsible for leading a team of 16 staff in a fast-paced and busy environment at an exciting time as we transition and embed our new team structure, in addition to developing our responses to emerging fraud threats. You’ll provide leadership, guidance, and direction to two team managers to ensure, alongside consistent delivery of excellent customer service, achievement of key performance indicators, that sound decisions are made based on NMC legislation and policy, and that our high-quality risk-based investigations meet NMC evidential requirements and enable the NMC to fulfill its statutory duty.
About You
To be successful in this role, we are looking for a candidate with:
1. The ability to lead, manage, and motivate a team, modeling excellent people management and leadership to create an environment and culture for colleagues so everyone can be at their best and where they have opportunities to succeed and thrive.
2. Significant analytical and investigative experience of conducting and leading proportionate investigations, and management of a caseload of cases under investigation.
3. Experience in the use of management information to monitor and identify adherence to targets and preparation of reports.
4. Experience in managing and implementing changes to operational processes and systems.
5. The ability to understand and explain complex policy and legislation to internal and external stakeholders.
Please note that if your application is successful, the interview will be held during the week commencing 20th January 2025 and will last 2.5 hours. The interview process will include a presentation, a panel interview, and a meet-and-greet with peers and the team.
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