We are currently recruiting for AO's for our client based in Ballykelly. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 4th Nov
Rate of pay: £12.59
Duration: 51 weeks
Hours of work: Full time 37 Hours per week
The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday.
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
* Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
* Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment.
* Excellent verbal and written communication skills.
* Ability to build rapport with colleagues and customers.
* Ability to work within and contribute to a team environment.
* Ability to work accurately within set deadlines and to achieve targets.
* Basic IT skills with an aptitude for learning new systems.
* Organised with good time management skills.
Essential Criteria applicants must have:
* Five GCSE/GCE passes (at A, B or C) with Maths and English. Proof will be required at the first stage of registration. Without this, we cannot take your application forward.
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
* Proven ability to use own initiative.
Please send your CV via the link or to RecCoBelfast.
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