The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Location : Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE Salary : £30,466 - £32,765 inclusive annual salary, up to 19.7 percent Employer pension contribution plus Essential User allowance Hours: Permanent, full-time (37 hours per week) Flexible working options (including hybrid) Job Ref: P2258 About the role This is an exciting opportunity to join a well organised, customer focused team. You will be working as part of a small and efficient team who are committed to delivering high standards of service allocating properties to applicants through Choice Based Lettings. You will ensure the allocation procedures are efficient and robust as well as identifying opportunities for improving the void property management and housing allocation process. You will be required to respond to queries from customers and partner agencies daily and will use a range of IT systems to help manage your workload. About you You must be educated to NVQ Level 3 or equivalent in a relevant subject area and/or have significant previous relevant work experience. Excellent communication skills, both written and verbal, are essential as is the ability to deal sensitively and professionally with a wide range of customer interactions via phone, email, or face to face. You will have a logical and structured approach to problem solving and be able to demonstrate considerable experience of maintaining accurate and timely information/case notes. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 26.5 days annual leave bank holidays Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits through an online platform This post is subject to a Basic Disclosure Check. To apply Please select the apply button below and follow the steps below: Complete the screening questions Complete the online application form, ensuring you meet the essential criteria in the person specification. A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: Monday 22 July 2024 at 9am. Interviews are scheduled for w/c: tbc Vacancies may be closed earlier than the published closing date should we receive a large number of applications. Therefore, it is strongly advised that candidates submit applications at the earliest opportunity.