Main Purpose of the Role:
The main duties of this role are Machine Diagnostics, Servicing and Repairs to all product ranges. This is a customer facing role which requires you to build strong customer relationships within the Service sector of our business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the manufacturer. The objective of this role is to provide the customer with a World Class customer service experience.
Basic Hours: 40 hours working week, 08.00 - 16.30 hours.
Overtime after 8 hours, the first 4 hours at time and a half, thereafter paid at double time (daily).
Responsibilities
Conduct on-site installations, repairs, and maintenance of equipment as per client specifications.
Diagnose technical issues and provide effective solutions in a timely manner.
Perform routine inspections and preventive maintenance to ensure optimal equipment performance.
Maintain accurate records of service activities, including reports on repairs and parts used.
Collaborate with clients to understand their needs and provide tailored solutions.
Provide training and support to customers on the proper use of equipment.
Stay updated with industry trends, technologies, and best practices to enhance service delivery.
Ensure compliance with health an...